Thanks for the good bread and amazing customer service!
Dear Donkey Bakery team,
I want to take the time to write to you so you take a minute to reflect on impacts of amazing customer experiences like the one I just got with your organization. We are new to Vietnam and have ordered 3 times (18 breads) from DonkeyBakery so far. We chose your bakery amongst the many that are available in Hanoi because your products were highly recommended bylocal friends and because we like that Donkey bakery has a vision of “a socially responsible business that provides excellent service withinclusive employment.”
…but we had a bad experience, the bread was not delivered in good condition. It was smashed. Not to the point of not being able to eat it but not a good customer experience and we considered to stop buying from Donkey Bakery because of the poor delivery experience. I decided to communicate with Donkey Bakery about our unfortunate experience. After all, nobody is perfect! I was astonished by the response I got. The Donkey Bakery team took full responsibility for the issue and saw it as an opportunity to improve future training and
processes. I even received complimentary bread delivered to our place! I was not expecting this and I can confirm that it arrived in good conditions!
It was very professional and a testament to Donkey Bakery commitment to customer service excellence.
“Dear Luyen, Marc, and all Donkey Bakery’s staff, for second year, we had our daughter’s birthday party at Donkey. The place is great, the food is delicious, the cooking class was superb. And the best of all is staff: always happy, very professional, polite, and willing to do their best to make of the party a unique and unforgettable experience. I truly recommend it.” Alvaro Guzman (Chile)
“I had the best time ever at Donkey Bakery! The staff is amazing, I will miss coming here everyday! I will be back one day to visit and eat more delicious food! Love.” Icagan, USA
“Great Staff and service we enjoyed doing our cooking class here.” Anjali
“Thanks Luyen for the lovely & yummy food, and nice coffee. Always a pleasure to come here J.” Chie
“Thank you, thank you… My all time favorite place.” Tanija
“Thanks for everything! Excellent service and excellent food!” John USA
“You are the best, awesome, yummiest, kindest and thoughtfulness bakery in the whole wide world!” Erom-Anna
“Dear Donkey Bakery, we very much enjoyed the visit and the hospitality. It is a great concept, keep up the good work! All the best” Myenrode Business University
“Nothin’ says Lovin’ like somethin’ from the oven and Donkey Bakery says it best!” Mary Jane
“Donkey Bakery Amazing Food and Amazing People! I have loved getting to know you all!! Everyone, be sure to eat a banana muffin, they’re the best!! “ Kimberly